How it works
- You need Cadac Advanced Support for all questions regarding Autodesk and Cadac software.
- An expert consultant will answer your questions using a maximum of one hour of expert assistance per ticket.
- Installations, de-installations and re-installations are excluded from Cadac Advanced Support. This also applies to licensing-related questions for re-installations.
- Executive (project) work is excluded from Cadac Advanced Support.
- For all support questions, you must submit a ticket via support.cadac.com.
Why does Cadac work with a ticket system? When you submit a ticket, your question is sent directly to the right consultant. In this way, we can serve you as quickly and as well as possible. We also ensure that knowledge is shared via the support system so that you have more and more useful information at your disposal and can make optimum use of your software.